{"id":442,"date":"2023-09-27T15:03:46","date_gmt":"2023-09-27T15:03:46","guid":{"rendered":"https:\/\/hanz-odr.com\/?page_id=442"},"modified":"2025-10-19T00:00:16","modified_gmt":"2025-10-19T00:00:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hanz-odr.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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If you have any questions about matters other than those listed here, please feel free to contact us.<\/span><\/strong><\/pre>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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About Our Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n                        \n                            \n                            Can we bring our own food?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Please refrain from bringing your own food, including alchohol beverages and cooking utensils.
However, you may bring in baby foods for your infant child.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Can we bring our own outdoor gears?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
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Yes, you can.
However, please refrain from bringing equipment that requires pegs or direct flame on the floor.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            What kind of equipment are installed in each rooms?<\/span>\n\n                            \n                                
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Available to all:
Heat-resistant gloves\/Bath towels\/Face towels\/Hand soap\/Hair dryer\/Hot water pot\/Coffee set\/Refrigerator\/Speaker\/Glasswares\/Tablewares<\/p>
VILLA:
Wood stove\/Outdoor wood stove\/Firepit\/Ventilator\/Sleeping bags\/Cot\/Blanket\/Bathrobes\/Slippers\/Ordering tablet\/Sandals\/Air conditioner<\/p>
PAO:
Outdoor wood stove\/Firepit\/Ventilator\/Dehumidifier\/Oil heater\/Gas fan heater (winter only)\/Lantern\/Hanger rack\/Fan (summer only)\/USB charging dock<\/p>
PAO shower building:
Toothbrush\/Shampoo\/Conditioner\/Body soap\/Cotton\/ kin care set\/Hair brush\/Shaver\/Slippers\/Oil heater<\/p>
GUEST HOUSE:
Wood stove\/Humidifier\/Ordering tablet\/Lantern\/Cot\/Bathrobes\/Toothbrush\/Shampoo\/Conditioner\/Body soap\/Cotton\/Skin care set\/Hair brush\/Shaver\/Sandals\/Slippers\/Air conditioner\/TV\/Wine cellar\/Toaster oven\/IH stove\/Towel warmer rack\/Suit hanger (1F only)<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            What beverages do you offer?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Please see below for drink menu.
BAR<\/span><\/span>,<\/a>\u00a0PAO<\/a><\/span><\/span><\/strong><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Can we do BBQ on rainy day?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
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Yes, BBQ is available under any weather condition.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            What kind of activities do you offer?<\/span>\n\n                            \n                                
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As in-site activities, we offer wood chopping and tent sauna, and others.
We also offer a variety of paid off-site activities, so please contact us in advance for the details.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Do you accept late checkout?<\/span>\n\n                            \n                                
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Yes, however there may be some extra charge.
Please contact us for detailed pricing.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Can we use internet?<\/span>\n\n                            \n                                
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Yes, we offer free Wi-Fi.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Is there any restaurants in the facility?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Since our concept is to enjoy the outdoors by ourselves, we do not have a restaurant.
There is a BAR in the HONKAN where you can have a drink at the counter.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Do you offer any alternative meals for guests with allergies or restrictions due to health or religious reason?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Yes, please contact us at least 3 days in advance<\/span> for any inquiry regarding food and other food-related matters.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Can we change or cancel our reservation via phone call or email?<\/span>\n\n                            \n                                
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Yes, you can.
If you have made your reservation online, please state your registered email address and the reservation number on the email and and send it to us.
If you have made your reservation by phone, please call us.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Can we checkin after midnight?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Yes, you can.
However, HONKAN will be locked after 23:30, so please let us know your arrival time in advance.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            How many rooms can we book on 1 reservation.<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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You can book up to 4 rooms.
If you wish to book more that 5 rooms, it will be booked as a group reservation.
For group reservation, please call our facility directly.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Do you allow pets?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Two people can stay with their dog (up to 11kg) in Villa S1 and Villa S2 only,
For more information, please call us.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Are minors able to stay without adult supervision?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Yes, it is possible.
However, we ask for a written consent from the guardians, if the guest only consists of minors.
If you need the written consent form , please contact us directly by phone or send us an inquiry. Please have the guardian fill out the form and submit it at the front desk upon check-in.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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About our Facility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n                        \n                            \n                            How big are the rooms?<\/span>\n\n                            \n                                
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The guest rooms are approximately 13 tatami mats including a small tatami room and a loft, and there is also a 6-mat Jacuzzi bath.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                             Is there any nursing rooms or diaper changing stations?<\/span>\n\n                            \n                                
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We do not have any available. Please ask our staff if needed.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                             Is there any smoking room?<\/span>\n\n                            \n                                
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Smoking is prohibited inside any of the facility.
Please use the terrace outside each rooms for smoking. Ashtrays are available at KURA or BASECAMP.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            What is the weather like in Kawaguchiko area?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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You can check the weather in Kawaguchiko from the following link.<\/p>

https:\/\/www.accuweather.com\/en\/jp\/fujikawaguchiko-machi\/2334040\/weather-forecast\/2334040<\/a><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            What kind of payment do you accept?<\/span>\n\n                            \n                                
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Cash\/Visa\/Mastercard\u00ae\/American Express\/Diners Club\/JCB\/Discover\/UnionPay(\u9280\u806f)\/Japanese Prepaid IC Card (Suica, PASMO,\u3000etc\u2026)\/iD\/QUICPay\/QRCode(PayPay, au PAY, LINE Pay)<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            What should I do to send some luggage beforehand?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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Please send your luggage to the following address.
Do not mail food or perishable items.
When sending, please write the following on the shipping form.
Address: 3283-1, Katsuyama, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi, 401-0310, JAPAN
Glamping Villa Hanz Kawaguchiko Front Desk
TEL : +81-555-72-8282
Please include your full name, date of arrival, and contact phone number in the form.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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About your Stay<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n                        \n                            \n                            How early can we book a room?<\/span>\n\n                            \n                                
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Reservations can usually be made up to 3 months in advance via the Internet or phone. Phone calls are available between 10:00 \u2013 17:00 JST(Japan Standard Time).<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Do you accept same-day reservations?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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You can make reservations online until 22:00 JST the day before your stay.
If you wish to book via phone call, please contact us by 19:00 JST.
TEL : +81-555-72-8282<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Can we choose which room to stay?<\/span>\n\n                            \n                                
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We are not accepting room requests.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Is there a possibility that there are some rooms available even when it's displayed as fully booked on the internet?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    
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We may be able to prepare a room for you due to cancellations, so please call us for details.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Do you charge cancellation fee?<\/span>\n\n                            \n                                
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\n                                        \n\t\t\t\t\t\t\t\t\t\t<\/i>                                    <\/div>\n\n                                    
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Please note that if you wish to cancell the reservation, cancellation fees will be charged as follows.<\/p>
General booking (14 people or less)
No show: 100% \/ Same day: 80% \/ 3 days before: 70% \/ 7 days before: 50% \/ 15 days before: 20%
Group booking (15~49 people)
No show: 100% \/ Same day: 80% \/ 3 days before: 70% \/ 7 days before: 50% \/ 15 days before: 20%
Group booking (50 people or more)
No show: 100% \/ Same day: 100% \/ 3 days before: 80% \/ 7 days before: 60% \/ 15 days before: 30%<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                \n                
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\n                        \n                            \n                            Do you still operate on heavy rainy days or during typhoon season? Do you still charge cancellation fee?<\/span>\n\n                            \n                                
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Our facility will be operational under any weather condition, even in the event of heavy rain and typhoon.
Please pack the appropriate gears depending on the weather condition of your stay.
If the weather condition is to harsh for your visit, we recommend you to reschedule since it does not cost any cancellation fees.
*Please refer to the notes below.
1. Rescheduling is only acceptable once.
2. When cancelling your booking, after rescheduling during the time that cancellation fee applies, whichever the higher cancellation fee will be applied.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
If you have any questions about matters other than those listed here, please feel free to contact us. Contact form About Our Services Can we bring our own food? Please refrain from bringing your own food, including alchohol beverages and cooking utensils.However, you may bring in baby foods for your infant child. Can we bring […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-442","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - Hanz Outdoor Resort<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about HANZ Outdoor Resort Kawaguchiko: check-in, amenities, BBQ, pets, the bar menu and what to bring for your stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hanz-odr.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions about HANZ Outdoor Resort Kawaguchiko: check-in, amenities, BBQ, pets, the bar menu and what to bring for your stay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hanz-odr.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Hanz Outdoor Resort\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GV.HANZ\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T00:00:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/faqs\\\/\",\"name\":\"FAQs - Hanz Outdoor Resort\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/#website\"},\"datePublished\":\"2023-09-27T15:03:46+00:00\",\"dateModified\":\"2025-10-19T00:00:16+00:00\",\"description\":\"Frequently asked questions about HANZ Outdoor Resort Kawaguchiko: check-in, amenities, BBQ, pets, the bar menu and what to bring for your stay.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hanz-odr.com\\\/en\\\/faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/?lang=en\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/hanz-odr.com\\\/en\\\/\",\"name\":\"HANZ OUTDOOR RESORT\",\"description\":\"Luxury glamping & villa resort at Lake Kawaguchiko with Mt. 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